In the book Chocolates on the Pillow Aren't Enough, Jonathan Tisch - CEO of Leows Hotels - makes the following comment about AOL: "This is the mark of a company desperate to keep its link to customers alive while behaving in ways that only increase alienation."
While reading this, I had to stop for a second to see if he was referencing AOL or Starbucks...
Photo of the Starbucks in Ripon, California: flickr (suendercafe)
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